What Counts as a Plumbing Emergency?
We treat as emergencies: burst or leaking pipes, sewage backup into the home, no water or no hot water (especially in winter), overflowing toilet that won't stop, major water heater leak, and any situation causing active water damage or health risk. Slow drains, dripping faucets, and running toilets can usually wait for normal business hours—but if you're unsure, call. We’d rather confirm it’s not urgent than have you wait on a real emergency.
How We Handle Emergency Calls in Portland
When you call, we get your address and a short description of the problem. We dispatch the nearest available plumber from our team; our trucks are stocked with common parts so many repairs are done on the first visit. We aim for under 60 minutes in the Portland metro; actual arrival depends on your location and current call volume. We’ll give you a realistic window when you’re on the phone.
Services We Cover on Emergency Dispatch
- Burst pipe repair and temporary shutoff / isolation
- Sewer line backups and mainline blockages
- Water heater failure, leaks, and no hot water
- Major leaks and slab or hidden leak detection
- Overflowing toilets and severe drain clogs
- Frozen pipe thawing and repair
We use video inspection and hydro-jetting when needed for drains and sewer lines, and we’re equipped for trenchless repair options where appropriate.
Pricing and What to Expect
We don’t add a separate after-hours fee. You’ll get an upfront estimate before we start work. In the Portland area, emergency trip and labor rates are in line with local norms; repair cost depends on the job. We’ll explain options—temporary fix vs. full repair—so you can decide.
Before We Arrive: What You Can Do
Burst pipe: Shut off the main water supply at the meter or main valve. If you can’t find it, we’ll guide you by phone. Sewage backup: Avoid using sinks, toilets, and tubs. Water heater leak: Turn off the water supply to the heater and the gas or power if it’s safe. Don’t use electrical switches in standing water.
Emergency Plumbing Across the Portland Metro
We serve Downtown Portland, Pearl District, Beaverton, Gresham, Hillsboro, Lake Oswego, Tigard, and Vancouver WA. See our service area for the full list.